Return and Exchange Policy
While we provide a predicted smile simulation
video, the response of a living system cannot be predicted perfectly. Hence, we
give you only an estimated treatment time as your responses to orthodontic
forces may vary considerably, varying the overall treatment duration. The
response to orthodontic forces will depend on various factors which may be
different for each individual and the same cannot be predicted while preparing
the treatment plan.
Accordingly, it is stipulated that once you
have made the payment for your treatment, you agree and undertake that you
shall not thereafter be eligible to claim for refund of any money paid and
tendered by you save and except and only in case of rejection of
your case by our team.
Notwithstanding anything
mentioned to the contrary hereinabove, it is clarified and explicitly agreed
and confirmed by you that you shall not be eligible nor be entitled to claim
for any refund including but not limited to the following cases:
- If you did not
or have not complied with instructions/guidelines or failed to share all
records and updates with our team and have not ensured complete tracking
of the plan as advised in the Instruction Manual;
- In all instances
where access to the Route to Smile Mobile Application has been provided, if
you have not logged in the number of hours daily when the Aligners have
been worn on the Route to Smile App. In addition to this, if you have not completed
the pre-aligner and post-aligner change form along with the milestone
review form on the Route to Smile App.
- if six weeks
have elapsed after the conclusion of your treatment and you have had any other
treatment or procedure done at any clinic outside of Route to Smile
affiliated clinics.
- If during the
Route to Smile aligner treatment, you have relocated to another city and
if there is no Route to Smile affiliated clinic in the city where you
relocate, such treatment will only be given/available for you in/at the closest
Route to Smile affiliated clinics and you will be liable to bear the
costs/charges for external specialist on your own account and cannot claim
or be entitled to claim the same from us.
- Like any teeth
alignment procedure which is dependent on various factors, alignment of
teeth can still change after the smile makeover plan is completed, for
which you shall not be eligible for a refund.
- If any treatment
or procedure is availed/undertaken at any clinic which is not a Route to
Smile affiliated clinic during the term/tenure of the Route to Smile
treatment plan.
In case of change of
mind, you can request a cancellation within 24 hours of placing the order;
otherwise cancellation request for a refund will not be entertained once the
order has been processed.
In case of clear
aligners treatment, once the order has been placed, we do not accept returns.
In case of ill-fitting, we will fabricate new aligners after our team has
verified the facts and reasons for such ill-fitting.
Accordingly, it is stipulated
that once you have made the payment for your Clear Aligners treatment, you
agree and undertake that you shall not thereafter be eligible to claim for
refund of any money paid and tendered by you save and except and only in
case of rejection of your case by us.
Management Rights:
You also agree and
confirm that the management has the absolute right to review the eligibility of
any refund request based on its own assessment of all facts, circumstances
& customer-provided records and reserves full and complete right to approve
or reject any claims of refund and also reserves its sole right to
grant/approve a partial or full refund or none at all as shall be applicable in
accordance to the facts and circumstances on a case-to-case basis.
You further agree
that disputes, if any, are subject to exclusive Jurisdiction of Mumbai courts,
where the company has its registered office.
Deductions:
You understand, agree
and confirm that in case of any payment made by availing 3rd party loans/ EMI’s
the refund shall be made subject to any deduction as applicable and agreed
between the customer and such third parties as per their terms and conditions.
Further, any refund
will be subjected to any or all applicable deductions on account of payment
gateway charges, delivery and /or any other service charges as may apply.
Furthermore, any
payment received from you that is in addition to the charges of the clear aligner
treatment for Consultations x-rays, scans, diagnosis etc. are not eligible for
refund and will be subject/liable to be deducted from any eligible refund.
Mode of Refund &
Timeline
All refunds are
processed within 60 business days after approval, and are returned to the
customer via the customer’s payment method only. Alternatively, you may be
eligible for availing a credit note/voucher of the amount to be used in any
other treatment or service with our partner concerns.
Contact
If you have any questions
regarding your refund, please email us at info@routetosmile.com.